Privacy Policy

1. Introduction

V4Cargo ("we," "our," or "us") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and logistics services. By using our services, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, billing address, and shipping addresses provided through our contact forms, booking systems, or direct communication.
• Shipment Data: Details about shipments including origin, destination, weight, dimensions, contents description, and tracking information.
• Usage Data: Browser type, IP address, pages visited, time spent on our website, referring URLs, and device information collected automatically through standard web technologies.
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact form.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our logistics services.
• Process and manage shipment bookings and deliveries.
• Communicate with you about your shipments, account, and support inquiries.
• Send relevant service updates and operational notifications.
• Improve our website, services, and user experience.
• Comply with legal obligations and regulatory requirements.
• Detect and prevent fraud or unauthorized activity.

4. Information Sharing

We do not sell your personal information. We may share your data with trusted third parties solely for the purpose of providing our services:

• Logistics Partners: Carrier companies, warehouse operators, and delivery agents who require shipment details to fulfill orders.
• Service Providers: Technology vendors, payment processors, and analytics providers who assist in operating our platform.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Shipment records are typically retained for a minimum of 7 years as required by Indian tax and commercial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@v4cargo.com.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of any third-party sites and accept no responsibility for them. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact

For questions or concerns about this Privacy Policy or our data practices, contact us at support@v4cargo.com or call +91 9999404146.

V4Cargo, Plot no.7, 100 Feet Rd, Ballabhgarh, Faridabad, Haryana 121004, India